Trouble shooting in Broadband

Error-678

This is most common problems. It is due to poor connectivity. Problem can be anywhere between B.RAS - Tier 2 - DSLAM -Telephone line - Modem - PC of the customer.

Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry.

If problem is still not solved then
a) Check ADSL/DSL link lamp of the Modem if it is blinking or not glowing then it is line problem.
b)Check Modem to splitter connectivity.
i) Jack in & Jack out the cable of / to the modem and to the splitter
ii)Jack in & Jack out the telephone connection of the splitter.
If lamp is still blinking - then it is due to poor line condition / fault.
The case has to be referred to Local Exchange of that particular area for attending the fault.

Error-691

User id and Password problem.

The case is to be referred to Central Broadband Team.Central Broadband Team will check the password and accordingly suggest the action to be taken

Error-769

LAN not enabled.

The LAN Card has to be enabled by following the steps given below.
i)Go to Desktop.
ii)Click on Start.... Go to 'Settings'...Select "Control Panel"... Click on 'Network Connections'....Select particular 'Local Area Connection.'.....Right click on this connection.....Click on Enable.

Error- 797

Modem or LAN driver problem

1)Restart your computer and wait until all applications have completely loaded before trying to reconnect.
2) If your problem has still not been resolved uninstall and reinstall the driver for your LAN Card & if required Broadband modem

Error-718

i)Peak Hour - This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of B.RAS. iii) There could be problem at server end.
ii)Slack Hour -This problem occurs if PPPoE is corrupted.

i) Peak Hour - Please try after some time.

ii) Contact Broadband Central Office to verify the problem

iii) Slack Hour - Please load PPPoE again.

Error - 630-633

Computer LAN Card problem.

LAN Card has to be changed.

OSP Internet is working, Data One is not working

Cable Internet is working. Tata / Reliance is working but Data One is not working. Data One is working through LAN Card. Problem can be seen by observing PC lamp which might not be glowing or may be blinking.

DNS entered has to be checked.

LAN Card has to be checked

.

Site not opening from Data One

From VSNL sites are opening, Dial-Up sites are opening but from Data One sites are not opening. Probable reasons
i)Internet explorer is not supporting the Pope (may be pirated OS).
ii)Virus corrupting Internet explorer.

Check whether the site is opening at Central Broadband Office from various network. If it is opening at other places from Dataone connectivity, check the settings of IE, DNS, firewall etc

The customer is requested to set it right.

BSNL BB DNS server may be having problem.

DNS is not responding.

Ping-218.248.240.23 or 218.248.255.145 and check up whether DNS is responding.

Broadband Utilities

To see usage details

Log in to Broadband, Go to http://10.240.240.195/weblogin.jsp.
Click on Service Record. Details of the current month usage and previous month will be shown.

OR

Log into http://data.bsnl.in, put in your portal ID & password ,Click on "My services" to view your usage details.

Problem Code	Description	Remedy
Error-678	This is most common problems. It is due to poor connectivity. Problem can be anywhere between B.RAS - Tier 2 - DSLAM -Telephone line - Modem - PC of the customer.	Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry. If problem is still not solved then a) Check ADSL/DSL link lamp of the Modem if it is blinking or not glowing then it is line problem. b)Check Modem to splitter connectivity. i) Jack in & Jack out the cable of / to the modem and to the splitter ii)Jack in & Jack out the telephone connection of the splitter. If lamp is still blinking - then it is due to poor line condition / fault. The case has to be referred to Local Exchange of that particular area for attending the fault.
Error-691	User id and Password problem.	The case is to be referred to Central Broadband Team.Central Broadband Team will check the password and accordingly suggest the action to be taken
Error-769	LAN not enabled.	The LAN Card has to be enabled by following the steps given below. i)Go to Desktop. ii)Click on Start.... Go to 'Settings'...Select "Control Panel"... Click on 'Network Connections'....Select particular 'Local Area Connection.'.....Right click on this connection.....Click on Enable.
Error- 797	Modem or LAN driver problem	1)Restart your computer and wait until all applications have completely loaded before trying to reconnect. 2) If your problem has still not been resolved uninstall and reinstall the driver for your LAN Card & if required Broadband modem
Error-718	i)Peak Hour - This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of B.RAS. iii) There could be problem at server end. ii)Slack Hour -This problem occurs if PPPoE is corrupted.	i) Peak Hour - Please try after some time. ii) Contact Broadband Central Office to verify the problem iii) Slack Hour - Please load PPPoE again.
Error - 630-633	Computer LAN Card problem.	LAN Card has to be changed.
OSP Internet is working, Data One is not working	Cable Internet is working. Tata / Reliance is working but Data One is not working. Data One is working through LAN Card. Problem can be seen by observing PC lamp which might not be glowing or may be blinking.	DNS entered has to be checked. LAN Card has to be checked .
Site not opening from Data One	From VSNL sites are opening, Dial-Up sites are opening but from Data One sites are not opening. Probable reasons i)Internet explorer is not supporting the Pope (may be pirated OS). ii)Virus corrupting Internet explorer.	Check whether the site is opening at Central Broadband Office from various network. If it is opening at other places from Dataone connectivity, check the settings of IE, DNS, firewall etc The customer is requested to set it right.
BSNL BB DNS server may be having problem.	DNS is not responding.	Ping-218.248.240.23 or 218.248.255.145 and check up whether DNS is responding.

Broadband Utilities
To see usage details	Log in to Broadband, Go to http://10.240.240.195/weblogin.jsp. Click on Service Record. Details of the current month usage and previous month will be shown. OR Log into http://data.bsnl.in, put in your portal ID & password ,Click on "My services" to view your usage details.