Yes you can use any mobile phone to save/backup your data. Your phone handset model will be categorized in either of the following two categories:

• GPRS capability phones - If you have GPRS phones you can save all your Contacts List, SMS, Photos, Videos and Music. You will use Rich client (Backup Option) or Native SyncML (Synchronize) options for using the Mobile Phone Backup service. (For details, refer to FAQ No. 7)

• Non-GPRS phones – If your phone is a Non-GPRS phone model then you can save your Contacts List only. You will have to save/backup and restore phone data using SMS. (For details, proceed to FAQ No. 25

To start, ensure that you have GPRS enabled on your phone. Once GPRS is activated by following steps given in FAQ No. 9, you can register to the Mobile Phone Backup service by any one of the following 2 methods:

1. Send SMS ‘SUB’ to short-code 58989 (Toll-free). (For details, proceed to FAQ No. 11)
2. Open your mobile phone’s web browser, type Mobile Phone Backup WAP link http://pb.bsnl.onmobile.com/bsnlwap and access the WAP Portal. (For details, proceed to FAQ No. 12)

No, all GPRS enabled phones do not support auto-download of the Mobile Phone Backup application. Only if it is a JAVA or Symbian phone handset, the Phone Backup application will be directly downloaded to your mobile phone. To know what type is your handset call customer care xxx(Toll-free)

If your phone is a JAVA or Symbian phone handset then please proceed to FAQ No. 14.

In case your phone is not a JAVA or Symbian phone handset, then you will be sent appropriate SMS with settings for using the mobile phone’s inbuilt SyncML (Synchronize) option to connect to Phone Backup service. (For details, refer to FAQ No.19)

Yes, you have to ensure that following settings are done for JAVA or Symbian phone handsets as case may be, before attempting to use Mobile Phone Backup service. To know what is your mobile handset type (JAVA or Symbian) call customer care xxx(Toll-free)

• For JAVA phones change settings in below-mentioned to ‘Always Allowed’:

a. Phone Backup > Options > App. Access >Communication > Network Access
b. Phone Backup > Options > App. Access >Communication > Connectivity
c. Phone Backup > Options > App. Access >Auto-start
d. Phone Backup > Options > App. Access > Data Access > Add and edit data
e. Phone Backup > Options > App. Access > Data Access > Read user data

Once you have done the settings mentioned in FAQ No. 15 as per JAVA or Symbian phone type, and then click on Backup. On the screen you will get option of selecting the data to save/backup. You will see Contacts, Events, Tasks, Photos, Videos and Music.

You can select the data type that you want to save/backup and click backup to initiate backup process. The application will show you when the selected data has been successfully and securely saved/backed-up on to the Mobile Phone Backup web-server.

You can click on the Phone Backup icon to launch the application as explained in FAQ No. 14. On the screen you will see options of Backup, Schedule, Restore and Settings.

Then click on Restore function on the screen. On the screen you will get option to select which data to restore on to your phone. You will see Contacts, Events, Tasks, Photos, Videos and Music etc depending on the phone model. You can select the data type that you want to restore and click restore to initiate restore process.
The application will prompt you to enter your Password <The password that you use to login to web interface. The application will show you when the selected data has been successfully and securely restored on to your mobile phone.

Yes you surely can. You can click on the Phone Backup icon to launch the application as explained in FAQ No. 14. On the screen you will see options of Backup, Schedule, Restore and Settings.

The Schedule option when clicked will show you options of Daily, Weekly, Monthly and keeping the schedule option as ‘OFF’. You can select desired timing and also the desired content that you

want to save/backup during the scheduled time. (By default the Schedule option is kept as ‘OFF’ i.e. feature is disabled)

Please give step-by-step process of receiving settings, what happens in case of Manual settings some representative screenshots for same

When the user clicks on the wap link (operator specific link), it displays the WAP page with the option to send the sync settings to that user. User gets a message with username and password, another message with the link of Phone Backup instruction page. And then an SMS with sync settings which it needs to save into the mobile phone. A new sync profile with Phone Backup is created. Now the user needs to go to options and select Synchronize. This starts the synchronization between the phone and backup server

In few of the handsets automatic sync settings are not saved. For that we need to create the sync profile manually. When a user select a Motorola V3i on web. The message displayed on the web page is

This phone doesn’t support automatic setup. The next step will walk you through what to do to configure it manually.
Click on the button below to go to the next step.

On the next page, user will get settings of how to create manual sync profile

If the GPRS connectivity breaks at anytime during backup or restore functions then appropriate error message of ‘Network Connection Failed’ will be shown and you will be prompted to ‘Try again’.

In case you exited Phone Backup application without retrying, then the next time that you click on the Phone Backup application, it will automatically show you a message asking you to either resume the earlier transaction or do it later or suspend the transaction permanently. Based on your choice the application will proceed.

Yes you can use Mobile Phone Backup Service even if your phone does not support GPRS capability.
You can use SMS as the mode of connecting to the Mobile Phone Backup Web-server to do save/backup and restore of your phone’s data.

You can use following two methods to save/backup your phone contacts to the Mobile Phone Backup Web-server:

1. Send your contacts as Business Cards to short-code 58989 (Toll-free)
2. You can send SMS in format ‘ADD Name1 Phone1, Name2 Phone2,…’ to short-code 58989 (Toll-free)

You can use following two methods to restore the saved/backed-up data to your phone:

1. You can restore all the backed up data on to your phone by sending SMS with keyword ‘RESTORE’ to short-code 58989 (Toll-free)
2. Individual contacts can be restored by sending SMS with keyword ‘GET Name1, Name2,…’ to short-code 58989 (Toll-free)

You can’t use any function of the Mobile Phone Backup service after you have changed your password from the Web-login of the Phone backup account, unless you change the password on your phone also.

So please ensure that the password must be changed in both the locations, i.e. Web-account as well as on the mobile phone itself.

This will make available your data over the web and you can access or use it when your mobile phone is not available with you. You can completely manage your saved/backed-up data using the phone backup internet account. You can add, delete, edit/modify following:

• Contacts
• Events & Tasks
• Photos
• Videos
• SMS

Once these changes are made then you can restore or sync your phone and you will get the updated data from the Mobile Phone Backup service. Even with Web login user can able to send sync settings for their mobile phone.

If you lose your phone do not panic, simply perform a Change Handset/Device action as given below. Similarly in case you buy a new handset/change handset but are using your old SIM (Old Mobile No.), follow the registration and download procedure as mentioned in FAQ No. 10 or FAQ No. 26 as per the GPRS capability of the new mobile handset/device.

When you send SMS with keyword ‘BACKUP’ to short-code 58989 (Toll-free) you will receive a ‘Welcome Back’ message with requisite settings.

You can also change your mobile handset/device using the Phone Backup web account.

The following service settings you need to check:

1. GPRS (JAVA & Symbian) Rich Client Users:
• Check the Subscription Status, whether Active, or Deactivated
• Check whether your GPRS service, is working properly or not
• Check for the Client Settings

2. SyncML Users:
• Check the Subscription Status, whether Active, or Deactivated
• Check whether your phone’s GPRS service, is working properly or not.
• Check for the Sync ML Settings

3. Non-GPRS/ SMS Users:
• Check for your Subscription Status, whether Active, or Deactivated

When your subscription period of one month gets over the Mobile Phone Backup system checks for the pre-paid balance in the your Mobile Account and on receipt of subscription fee extends the subscription for a period of one month.
If there are issues of insufficient balance in your mobile’s pre-paid account then the system keeps trying for next three days. During this period your Phone Backup account will be suspended. After three days if subscription confirmation is not received by the Mobile Phone Backup due to insufficient balance the service gets deactivated automatically.

In case you have a post-paid mobile connection, then automatically on expiry of a month’s time after subscription date, the Mobile Phone Backup service is renewed