APPELLATE AUTHORITY

 

 

WELCOME TO WEBSITE OF APPELLATE AUTHORITY

MAHARASHTRA TELECOM CIRCLE

Under Telecom Consumers Complaint Redressal Regulation, 2012 (1 of 2012) of TRAI.

Kindly follow the step by step procedure for filling appeal under Telecom Consumers Complaint Redressal Regulation, 2012(1 of 2012) of TRAI.

For Basic Services (Land line, WLL Telephone, Broadband), Mobile, MPLS & Other Data Services.

        TIER-I

         Complaint Reporting Mechanism (Toll Free)

Types of Services
Complaint Registering Mechanism
Call Centre Number
Faults/Complaints booking at SSA Level (for Basic Services)
IVRS
198
Basic Services (Land line)
Call Center
1500/1800-345-1500
Basic Services (WLL Telephone)
Call Center
1502/1800-180-1502
Basic Services (Broadband)
Call Center
1504/1800-345-1504
MPLS & Other Data Services
IVRS
1800-425-1957
GSM Mobile Services
Call Center
1503/1800-180-1503

         
          Time limit for redressal of grievance of consumers by Call Centres:

(i) Fault repair:- for Urban areas:- within 3 days, for Rural and hilly areas:- within 5 days.
(ii) Resolution of billing/ Charging complaints :- within 4 weeks
(iii) Termination / closure of service :- within 7 days
(iv) Time taken for refund of deposits after closure :- within 60 days
(v) Provision of a telephone after registration of demand :- within 7 days subject to technical feasibility.
(vi) Shift of Telephone connection :- within 3 days.

    TIER-II

        Appeal to appellate authority for redressal of consumer grievances:-
        (All Services)

        Appellate Authority of the Maharashtra Circle:-
        Mrs. Ayesha Siddiqui
        GM (NWO-CFA)
        Tel :- 022-26600934
        
Email:- pgmd_mah@bsnl.co.in

  For Appeal Format:- :

         Expected Time limit :-

        (i) Acknowledgement to Appellant – within 3 day’s.
        (ii) To decide appeal cases - approximataely 39 days from the date of receipt of the appeal.

 
All Rights Reserved BSNL, MH Circle
Developed and Maintained By IT Section, Maharashtra Circle, Mumbai (Best Viewed in 1024 x 760 resolution)