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WELCOME
TO WEBSITE OF
APPELLATE AUTHORITY
MAHARASHTRA
TELECOM CIRCLE
Under
Telecom Consumers Complaint Redressal
Regulation, 2012 (1 of
2012) of
TRAI.
Kindly
follow the step by step procedure
for filling appeal
under Telecom Consumers
Complaint Redressal Regulation, 2012(1
of 2012) of TRAI.
For
Basic Services (Land line, WLL Telephone,
Broadband), Mobile, MPLS & Other
Data Services.
TIER-I
Complaint
Reporting Mechanism (Toll Free)
Types of Services |
Complaint
Registering Mechanism |
Call Centre Number |
Faults/Complaints
booking at SSA Level (for Basic
Services) |
IVRS |
198 |
Basic
Services (Land line) |
Call
Center |
1500/1800-345-1500 |
Basic Services
(Broadband) |
Call
Center |
1504/1800-345-1504 |
MPLS & Other
Data Services |
IVRS |
1800-425-1957 |
GSM
Mobile
Services |
Call
Center |
1503/1800-180-1503 |
Time
limit for redressal of grievance of consumers
by Call Centres:
(i) Fault repair:-
for Urban areas:- within 3 days, for
Rural and hilly areas:-
within 5 days.
(ii) Resolution of billing/
Charging complaints :- within 4 weeks
(iii) Termination / closure of service
:- within 7 days
(iv) Time taken for
refund of deposits after closure :- within
60 days
(v) Provision of a telephone
after registration of demand :- within
7 days subject to technical feasibility.
(vi) Shift of Telephone
connection :- within 3 days.
TIER-II
Appeal to appellate authority for
redressal of consumer grievances:-
(All Services)
Appellate Authority of the Maharashtra
Circle:-
Smt. Namratta Tiwari
PGM (CFA)
Tel :- 022-26600389
Email:-
pgmd_mah@bsnl.co.in
Expected Time
limit :-
(i) Acknowledgement to Appellant – within
3 day’s.
(ii)
To decide appeal cases - approximataely
39 days from the date of receipt
of the appeal.
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